|
Ordering, Returns and
Contact Information
Secured Internet Connection
This site along with
Paypal prosecutes Internet fraud to the fullest extent of the Law!
To get answers quickly the best way to contact us is
through our email: Customer
Service@motorcyclecollectibles.com
or stcrhog@comcast..net
INSTRUCTIONS FOR CHARGE CARDS:
Online Order from our Secured
Internet Connection:
1.) CLICK ON ADD TO CART THE ITEM(S) YOU WOULD LIKE
TO PURCHASE:
Once
you are done with your order:
2.) Fill out information
page (Name, address, method of payment, Etc.)
3.) Click on PROCEED WITH CHECKOUT (Check all
information to see if it is correct)
Your estimated shipping charges will come up once you click on PROCEED WITH
CHECKOUT.
NOTE: These shipping charges are based on the Continental United States. Hawaii
and Alaska has to be shipped UPS Second Day Air which will have additional
shipping charges. Also, Orders that must be shipped in oversized boxes and
special orders will have additional shipping charges.
5.) Once
you have checked all the information to see if it is correct click on SUBMIT
SECURED ORDER
( SHIPPING COSTS INCLUDE HANDLING AND INSURANCE ) (WE
SHIP UPS AND THEY CAN NOT DELIVER TO POST OFFICE BOXES OR MILITARY APO'S)
ON OCCASION WE
MAY SHIP USPS.
(
ORDERS OF IN STOCK ITEMS WILL BE SHIPPED WITHIN 48 HOURS and once shipped
you should receive it via UPS in 5
to 6 business days.)
Your order is now
completed. You will receive an email confirmation of your order. Once we ship
your order, we will email you your UPS Tracking Number.
CONTACT
INFORMATION
Stephan's H-D®
Motorcycle Collectibles, Etc.
Hours:
M-F 9:00 am - 7:00 pm
Sat. 9:00 am - 3:00 pm
Sun. Closed
email: Customer
Service@motorcyclecollectibles.com or stcrhog@comcast..net
NOTE: WE DO NOT ACCEPT CHARGE CARDS FOR
FOREIGN COUNTRY ORDERS DUE TO THE HIGH RISK OF CHARGEBACKS IN FOREIGN COUNTRIES.
SORRY BUT THERE ARE NO EXCEPTIONS
SPECIAL ORDERS: are shipped in
oversized cartons via ABF Trucking and will have an additional cost for
shipping. (Approx: $600.00 to $800.00 or more depending on where it will be
shipped)
PayPal Customerswe
will send you a PayPal invoice for the additional shipping charges.
If you have your own freight carrier we possibly can arrange for your own
carrier to pick up and deliver.
We have to order the above items and are considered a Special Custom
order. We will charge your card up front since these items are special ordered
from the manufacturer. Please feel free to email us with any questions.
Please feel free to email us with
any questions.
Special Orders: We stock some of
these items in minimal quantities. If your item is not in stock we will ship it
when it comes in. It usually takes approximately 1 - 2
weeks delivery except for the mirrored products, some neon clocks and the larger products which
could take 4 - 12 weeks. Your charge card will be charged before we place your
order with the manufacturer. When an item is shipped in an oversized package we
add the additional shipping charges to your charge card. Such as Mirrors and
heavier - larger
items such as the outdoor furniture.
RETURN POLICY:
YOU MUST
CONTACT US FOR A RETURN AUTHORIZATION NUMBER BEFORE SHIPPING YOUR ORDER BACK TO
US OR WE WILL NOT ACCEPT IT.
FULL REFUND OR CREDIT LESS S&H&I WITHIN 14 DAYS OF PURCHASE, AFTER 14
DAYS AND BEFORE 30 DAYS WE WILL ADD A 20% RESTOCKING FEE.
NO REFUND AFTER 30 DAYS.
ITEM MUST BE IN
THE SAME CONDITION AS WHEN IT WAS SHIPPED TO YOU INCLUDING SEALED AND UNOPENED
SHRINK WRAP.
NO REFUND AFTER 30 DAYS.
Please note:
Discontinued Sale Items and can not be returned for refund.
CONTACT US FOR A RETURN AUTHORIZATION NUMBER BY FILLING THE FOLLOWING FORM:
Click on the following link and
fill out form in it's entirety:
Return
Authorization Form
BROKEN
ITEMS:
YOUR ORDER IS FULLY INSURED. IF ITEM ARRIVES BROKEN
PLEASE CONTACT THE
CARRIER IMMEDIATELY. SAVE ALL PACKAGING TO SHOW THE CARRIER. THE CARRIER WILL
THEN CONTACT US AND WE WILL SHIP YOU A REPLACEMENT.
NOT WORKING OR NOT WORKING PROPERLY
ITEMS:
ITEMS THAT ARE NOT WORKING OR NOT WORKING PROPERLY MUST
BE RETURNED TO US WITHIN 14 DAYS OF PURCHASE AND MUST HAVE A RETURN
AUTHORIZATION NUMBER OR WE WILL NOT ACCEPT IT.
AFTER 14 DAYS YOU WILL HAVE TO
CONTACT THE MANUFACTURER FOR REPAIR OR REPLACEMENT UNDER YOUR WARRANTEE.
NOTE:
You must email us at: Customer
Service@motorcyclecollectibles.com
before shipping item back for an RA# (Return Authorization
Number) or we will not accept the returned package )
Electronic mail: Customer
Service@motorcyclecollectibles.com
or stcrhog@comcast.net
Electronic mail: Customer
Service@motorcyclecollectibles.com
, or stcrhog@comcast.net
Webmaster: www. motorcyclecollectibles.com
| 
