Ordering, Returns and
Secured Internet Connection
along with Paypal prosecutes Internet fraud to the fullest extent of the
To get answers quickly the best way to
contact us is through our email: Customer
NOTE: WE DO SHIP INTERNATIONALLY.
INSTRUCTIONS FOR CHARGE CARDS:
Order from our Secured Internet Connection:
1.) CLICK ON ADD TO CART
THE ITEM(S) YOU WOULD LIKE TO PURCHASE:
Once you are done with your order:
2.) Fill out information
page (Name, address, method of
3.) Click on PROCEED
WITH CHECKOUT (Check all information to see if
it is correct)
Your estimated shipping charges will come up once you click on PROCEED
NOTE: These shipping charges are based on the Continental United States.
Hawaii and Alaska has to be shipped UPS Second Day Air which will have
additional shipping charges. Also, Orders that must be shipped in
oversized boxes and special orders will have additional shipping
you have checked all the information to see if it is correct click on SUBMIT
SHIPPING COSTS INCLUDE HANDLING AND
WE SHIP UPS AND THEY CAN NOT DELIVER TO POST OFFICE BOXES OR MILITARY
OCCASION WE MAY SHIP USPS.
ORDERS OF IN STOCK ITEMS WILL BE SHIPPED WITHIN 48 HOURS and once
shipped you should receive it via
UPS in 5 to 6 business days.)
Your order is
now completed. You will receive an email confirmation of your order.
Once we ship your order, we will email you your UPS Tracking Number.
Stephan's H-D® Motorcycle
713 Willow Rd.
Bennington, VT 05201
M-F 9:00 am - 7:00 pm
Sat. 9:00 am - 3:00 pm
Service@motorcyclecollectibles.com or stcrhog@comcast..net
WE DO ACCEPT PAYPAL FOR INTERNATIONAL ORDERS PAYPAL DOES NOT FIGURE
SHIPPING AND HANDLING COST. WE WILL SEND YOU A PAYPAL INVOICE FOR THE
SHIPPING AND HANDLING COST AND ONCE IT IS PAID WE WILL SHIP YOUR ORDER.
ORDERS: are shipped in oversized cartons via ABF Trucking and will have
an additional cost for shipping. (Approx: $600.00 to $800.00 or more
depending on where it will be shipped)
Customerswe will send you a PayPal invoice for the additional shipping
If you have your own freight carrier we possibly can arrange for your
own carrier to pick up and deliver.
We have to order the above items and are considered a Special Custom order.
We will charge your card up front since these items are special ordered
from the manufacturer. Please feel free to email us with any questions.
feel free to email us with any questions.
Special Orders: We stock some of these items in minimal quantities. If
your item is not in stock we will ship it when it comes in. It usually
takes approximately 1 - 2 weeks delivery except for the mirrored
products, some neon clocks and the larger products which could take 4 -
12 weeks. Your charge card will be charged before we place your order
with the manufacturer. When an item is shipped in an oversized package
we add the additional shipping charges to your charge card. Such as
Mirrors and heavier - larger items such as the outdoor furniture.
YOU MUST CONTACT US FOR A
RETURN AUTHORIZATION NUMBER BEFORE SHIPPING YOUR ORDER BACK TO US OR WE
WILL NOT ACCEPT IT.
FULL REFUND OR CREDIT LESS S and H and I WITHIN 14 DAYS OF PURCHASE,
AFTER 14 DAYS AND BEFORE 30 DAYS WE WILL ADD A 20% RESTOCKING FEE. NO
REFUND AFTER 30 DAYS.
MUST BE IN THE SAME CONDITION AS WHEN IT WAS SHIPPED TO YOU INCLUDING
SEALED AND UNOPENED SHRINK WRAP.
REFUND AFTER 30 DAYS.
note: Discontinued Sale Items and can not be returned for refund.
CONTACT US FOR A RETURN AUTHORIZATION NUMBER BY FILLING THE FOLLOWING
on the following link and fill out form in it's entirety:
YOUR ORDER IS FULLY INSURED. IF ITEM ARRIVES BROKEN PLEASE CONTACT THE
CARRIER IMMEDIATELY. SAVE ALL PACKAGING TO SHOW THE CARRIER. THE CARRIER
WILL THEN CONTACT US AND WE WILL SHIP YOU A REPLACEMENT.
WORKING OR NOT WORKING PROPERLY ITEMS:
ITEMS THAT ARE NOT WORKING OR NOT WORKING PROPERLY MUST BE RETURNED TO
US WITHIN 14 DAYS OF PURCHASE AND MUST HAVE A RETURN AUTHORIZATION
NUMBER OR WE WILL NOT ACCEPT
AFTER 14 DAYS YOU WILL HAVE TO CONTACT THE MANUFACTURER FOR REPAIR OR
REPLACEMENT UNDER YOUR WARRANTEE.
You must email us at: Customer
shipping item back for an RA# (Return Authorization Number) or we will
not accept the returned package )
Electronic mail: Customer
Service@motorcyclecollectibles.com , or email@example.com